Return & Refund Policy

Return & Refund Policy

At THEAURAGEN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 3 days of delivery.
  • The item must be unused, unwashed, and in its original packaging with all tags intact.
  • Proof of purchase (order confirmation or invoice) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed, or damaged by the customer.
  • Items purchased on final sale or clearance.
  • Gift cards.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us via our Contact page within 3 days of receiving your order.
  2. Provide your order number and reason for return along with photos (if applicable).
  3. Our team will review your request and respond within 2–3 business days.
  4. Once approved, you will receive instructions for returning the item.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Refunds may take additional time to reflect in your account depending on your bank or payment provider.

5. Exchange

If you wish to exchange a product for a different size or variant, please contact us and we will do our best to accommodate your request, subject to stock availability.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the product. We will arrange a replacement or full refund at no extra cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe return delivery.

8. Consumer Rights – UAE

Our return & refund policy complies with the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and applicable regulations in the Emirate of Dubai.

9. Contact Us

For any return or refund inquiries, please contact us and our team will be happy to assist you.

Last updated: October 2026